1. Introduction

 

Welcome to Nuera.ae (“we,” “us,” or “our”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website nuera.ae (the “Site”), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

This policy is written in accordance with the General Data Protection Regulation (GDPR).

 

2. Data Controller

 

For the purpose of the GDPR, the data controller is: NUERA AUDIO VISUAL EQUIPMENT TRADING L.L.C S.O.C 

If you have any questions about this privacy policy or our privacy practices, please contact us at the email provided above.

 

3. What Data We Collect and How We Use It

 

We collect personal data in the following ways:

a) Information You Provide to Us Directly

• Contact Forms: When you contact us through a contact form on our Site, we collect the personal data you provide, such as your name, email address, phone number, and the content of your message.

  • Purpose: To respond to your inquiries, provide you with requested information, or offer our services.

  • Legal Basis for Processing: Your consent, which you give by actively submitting the form. We may also process this data based on our legitimate interest in communicating with potential clients and business partners.

b) Information We Collect Automatically

• Cookies and Analytics: When you browse our Site, we automatically collect certain technical data about your device and Browse activity. This includes your IP address, browser type, operating system, referral URLs, pages visited, and timestamps.

  • Purpose: To ensure the proper functioning of our Site, to improve user experience, and to analyze website traffic and user behavior to enhance our services.

  • Legal Basis for Processing: For strictly necessary cookies, our legal basis is legitimate interest. For all other cookies, including analytics cookies, our legal basis is your explicit consent, which you provide via our cookie consent banner.

 

4. Use of Yandex Metrica

 

We use Yandex Metrica, a web analytics service provided by YOO LLC (119021, Russia, Moscow, L. Tolstoy St., 16) (“Yandex”).

Yandex Metrica uses cookies to help us analyze how users interact with the Site. The information generated by the cookie about your use of the website (including your IP address, which may be anonymized before storage) will be transmitted to and stored by Yandex on servers that may be located in Russia or other countries outside the European Economic Area (EEA).

Yandex Metrica helps us understand website traffic, user engagement, session recordings (anonymous mouse movements and clicks), and conversion rates. This data is used solely for the purpose of improving our website and services.

For more information on how Yandex handles your data, please review the Yandex Privacy Policy: https://yandex.com/legal/confidential/

 

5. International Data Transfers

 

Your personal data, particularly the data collected via Yandex Metrica, may be transferred to and processed in countries outside the European Economic Area (EEA), which may not have the same level of data protection laws as your country of residence.

We ensure that such transfers are lawful and that your data is kept secure by implementing appropriate safeguards. Specifically, for data transfers to Yandex in Russia, we rely on Standard Contractual Clauses (SCCs) as approved by the European Commission, which provide a legal framework for protecting personal data transferred outside the EEA.

 

6. Data Retention

 

We will only retain your personal data for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Contact Form Data: We retain data submitted through contact forms for as long as needed to resolve your inquiry and for a reasonable period thereafter for follow-up purposes, unless you request its deletion.

• Analytics Data: Data collected by Yandex Metrica is retained according to their data retention policies, typically for a period of up to 26 months.

 

7. Your Data Protection Rights under GDPR

 

If you are a resident of the EEA, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure (right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us at [Your Privacy Contact Email].

You also have the right to lodge a complaint with a data protection supervisory authority in your country of residence.

 

8. Cookies Policy

 

Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies for several purposes:

• Strictly Necessary Cookies: These are essential for the website to function and cannot be switched off in our systems.

• Performance and Analytics Cookies: These cookies, such as those from Yandex Metrica, allow us to count visits and traffic sources so we can measure and improve the performance of our site. They are only used if you provide your consent.

You can manage your cookie preferences at any time through our cookie consent banner or by changing your browser settings. Please note that blocking some types of cookies may impact your experience on the Site.

 

9. Data Security

 

We have put in place appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

 

11. Contact Us

 

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

NUERA AUDIO VISUAL EQUIPMENT TRADING L.L.C S.O.C